Appliance Delivery, Installation, and Haul-Away Checklist
Compare appliance delivery, installation, haul-away, parts, access, and final cost before choosing a retailer offer.
The final cost is often decided after the product price
Delivery, installation, parts, haul-away, taxes, stairs, long carries, disposal rules, and return windows can change which retailer offer is actually better. ApplianceIQ treats these as part of the buying decision, not an afterthought. Before checkout, compare the model on ApplianceIQ and then confirm the final service scope with the retailer.
Why deliveries fail
The most common delivery failures are almost never the product — they are the site. The unit is fine; the house was not ready. Every item below is a real, recurring failure mode.
The week-before checklist
Path and clearance. Measure every doorway, hallway pinch point, stair turn, and railing on the route in. Standard interior doors are 30–32 inches; many fridges are 36. Doors can come off hinges; railings sometimes cannot come off walls. The appliance measurement guide covers the full delivery-path test.
Old unit disconnected. Haul-away crews remove appliances — most are not licensed to disconnect gas, and many will not disconnect hardwired units. Gas dryers and ranges need the line shut and capped before the truck arrives.
The hookups exist and are correct. Electric dryers in Canada need a 240V outlet that matches the cord type; gas appliances need a shutoff valve within reach; dishwashers need a supply line and drain path; fridges with ice makers need a water line — which very few homes have exactly where the new fridge goes.
*Someone measured the new unit's spot with doors open.* A dishwasher door needs to clear the island. A range needs the anti-tip bracket anchored — it is a safety requirement, and installers should not leave without it.
Floors protected, path cleared, pets contained. Delivery teams are on a clock. Every minute they spend moving your furniture is a minute of risk to your walls.
Delivery questions to ask
- Is threshold delivery, room-of-choice delivery, or full install included?
- Are stairs, condo elevators, rural delivery, or long carries extra?
- Will the old appliance be disconnected and hauled away — and by whom, given most crews will not touch gas or hardwired units?
- Are hoses, cords, trim kits, anti-tip brackets, water lines, or vent kits included?
- What happens if the appliance does not fit on delivery day?
What to confirm with the retailer
Delivery fee vs. installation fee (they are different services), haul-away terms, what "installation" actually includes for your category, and the damage-inspection window — inspect before signing, because signed-clean claims are hard to reverse.
Where supporting information is available, ApplianceIQ displays category-specific installation considerations. Missing requirements are unknown, not confirmation that no work is needed. Confirm the exact model's installation instructions and the installer's scope before checkout.
Practical checklist
- Measure the delivery path from curb to final location.
- Confirm installation requirements for the category.
- Photograph existing hookups before purchase.
- Arrange gas or hardwired disconnection ahead of delivery day.
- Ask whether packaging removal and haul-away are included.
- Keep a model-specific price alert active while comparing retailer totals.
If it goes wrong at the door
Confirm three things before booking. Haul-away: get the fee, disconnection responsibility, and exclusions in writing. Gas and hardwired work may require a qualified professional. Refused delivery: ask how access problems, redelivery, and restocking charges are handled, and keep the measurements you supplied. Damage: inspect where possible, photograph damage, record it on the delivery paperwork, and notify the retailer promptly. Responsibility and remedies depend on the facts, agreement, and applicable consumer-protection rights; a signature alone does not establish that every right has been lost. See Ontario's returns, exchanges, and warranties guidance, or the consumer-protection office for your province or territory.
Big models to measure for
Measure the doorway and the full delivery path before the truck arrives for large appliances like these:
Next steps
Use the price-match and total-price guide, measure with the appliance measurement guide, then compare products by category from the comparison hub.