One customer timeline
Designed to hold first walk-in through after delivery in one place.
Retailer IQ Ecosystem
IQ CRM
One customer timeline, from first walk-in to after delivery.
Coming SoonCurrently in development.
Customer follow-up lives in personal notebooks, phone contacts and memory. When a salesperson is off, nobody else can pick up the thread, and after delivery the relationship simply ends.
C$29/user/month · C$23/user/month billed annually
Planned launch pricing — final terms confirmed before launch.
Not available yet. This is currently in development. Joining the launch list is the way to hear first — there is nothing to buy or switch on today.
Who uses it
Salespeople carrying customers over weeks, and the managers who need the thread to survive a day off.
- Sales Teams
- Store Managers
- Regional Leaders
- Head Office & Corporate
Sales Teams
Your customers are not trapped in your own notebook.
Store Managers
A salesperson being off does not strand their customers.
Head Office & Corporate
Pipeline becomes something you can see rather than something you request.
What it does
Pipeline with stage history
Designed so how a deal moved is visible, not just where it is.
Follow-up that is scheduled, not remembered
Designed to surface what is due rather than relying on a notebook.
Replacement-cycle prompts
Designed to surface a customer whose appliance is reaching end of life.
Continuity after delivery
Designed so the record stays useful for service and the next purchase.
How it works
- 1
A customer enters the system
From a walk-in, an enquiry, or by hand.
- 2
The deal moves through stages
With its history retained rather than overwritten.
- 3
Follow-ups are scheduled
And visible to more than one person.
- 4
The sale closes
The record does not.
- 5
The relationship continues
Service, warranty, and eventually replacement.
On its own
IQ CRM is designed to be adopted on its own — a store with no other module should get a working customer timeline from it.
Connected to the rest
It is designed to receive walk-ins from FloorFlow, carry Spec IQ packages on the deal, and feed Command Center without a separate report.
Questions
When will it be available?
It is currently in development. No launch date has been set, and we will not name one before it is real.
Will it import our existing customer records?
Import is part of the intended design. The specifics will be confirmed before launch.
How does it relate to Spec IQ and FloorFlow?
Each works alone. Together, the walk-in and the package attach to the same customer.
What happens to a record after delivery?
It is designed to stay live for service, warranty and replacement rather than closing.
Can salespeople see each other's customers?
Visibility rules are part of the design and will be confirmed before launch.
IQ CRM is part of the Retailer IQ Ecosystem
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