Build a detailed launch plan

Professional specification packages in minutes, not evenings.

Building a specification package means opening several manufacturer PDFs, copying values by hand, and hoping nothing was transcribed wrong. It takes an evening, and the customer receives something that looks homemade.

Fair floor rotation, without the clipboard.

Rotation runs on a clipboard, a whiteboard, or someone's memory. Who was next is disputed, whoever is loudest gets the customer, and a salesperson who stepped away loses their turn with no record.

One customer timeline, from first walk-in to after delivery.

Customer follow-up lives in personal notebooks, phone contacts and memory. When a salesperson is off, nobody else can pick up the thread, and after delivery the relationship simply ends.

Consistent product and process training, with completion visible.

Training is an occasional in-person session. New hires learn by shadowing, product knowledge varies by whoever trained them, and nobody can say who has actually completed what.

Every store walk becomes a record. Every finding becomes an action with an owner.

Store visits produce notes that live in someone's email. Findings are described in prose, photographs are attached to a thread, and nobody tracks whether the fix ever happened.

One view across every store, drawn from the modules you already run.

Head office assembles a performance picture by hand each month from spreadsheets each location sends in. By the time it exists, it is history.

Consistent coaching, and somewhere to practise before it matters.

Coaching depends on a manager being free at the right moment. Most conversations are never reviewed, feedback is inconsistent between managers, and a newer salesperson has nowhere to practise a difficult conversation before having it.